At Hong Xu (operated through https://jstxc.com/), we are committed to safeguarding the privacy of our valued customers. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our website and services. By accessing or using our site, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

  • Account Registration: When you create an account with us, we collect your name, email address, and a password of your choice. This information allows you to log in, manage your orders, and access personalized features on our site.
  • Order Processing: To complete your purchases, we gather shipping and billing addresses, phone number, and payment details. Payment information is securely processed by our trusted payment partners and is not stored by us in its original form.
  • Communication: If you contact us via email, phone, or live chat for customer support, product inquiries, or other reasons, we retain the content of your messages along with your contact information to respond effectively.

1.2 Non – Personal Information

  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. This includes your IP address, browser type, device information, pages visited, and the time and duration of your visit. Such data helps us analyze website traffic, improve site performance, and provide personalized user experiences. For example, cookies can remember your language preferences or items in your shopping cart.
  • Analytics Data: We collect aggregated and anonymized data about how users interact with our website. This data is used to understand trends, such as which products are most popular, which pages receive the most views, and how long users typically stay on our site. It helps us make informed decisions to enhance our product offerings and user experience.

2. How We Use Your Information

2.1 Order Fulfillment

  • We use your personal information to process and complete your toy orders. This involves verifying payment, arranging shipping with our logistics partners, and providing order tracking information. We may also contact you regarding order – related matters, such as shipping delays or product availability issues.

2.2 Customer Support

  • Your contact information and communication history are used to respond to your inquiries, resolve issues, and provide assistance. Whether you have a question about a product, need help with an order, or want to provide feedback, we use this information to ensure a smooth and satisfactory customer service experience.

2.3 Marketing and Promotions

  • With your consent, we may use your email address to send you marketing communications, including information about new toy arrivals, special offers, discounts, and promotions. You can opt – out of these emails at any time by clicking the unsubscribe link provided in each promotional message. We may also use non – personal information, such as your browsing history, to show you personalized product recommendations on our website, which are tailored to your interests based on your past interactions with our site.

2.4 Website Improvement

  • Aggregated and anonymized data from cookies and analytics tools is used to analyze and improve our website. We identify areas for improvement, such as slow – loading pages or navigation issues, and make necessary changes to enhance the overall user experience. This data also helps us understand customer preferences, which can influence product selection and merchandising on our site.

3. Sharing Your Information

3.1 Third – Party Service Providers

  • We share your personal information with third – party service providers who assist us in running our business. These include payment processors (e.g., PayPal, Stripe) to handle financial transactions, shipping carriers (e.g., FedEx, UPS) to deliver your orders, and email marketing platforms (e.g., Mailchimp) to send promotional emails. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

3.2 Legal Requirements

  • We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government investigation. We also reserve the right to share your information when we believe it is necessary to protect our rights, property, or the safety of our customers or the public.

4. Data Security

  • We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
  • Encryption: We use industry – standard encryption technologies (such as SSL/TLS) to protect data transmitted between your device and our website, especially during sensitive transactions like payment processing.
  • Access Controls: Only authorized employees and contractors have access to your personal information, and their access is restricted based on their job responsibilities.
  • Firewalls and Monitoring: We use firewalls to prevent unauthorized access to our servers and continuously monitor our systems for security threats.
  • Regular Audits: We conduct regular security audits and assessments to identify and address any potential vulnerabilities in our data protection measures. However, no data security system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

5.1 Access and Review

  • You have the right to request access to the personal information we hold about you. You can contact us, and we will provide you with a copy of your data, subject to legal requirements.

5.2 Update and Correct

  • If any of your personal information changes or is inaccurate, you can update or correct it by logging into your account on our website or by contacting us directly.

5.3 Delete

  • You can request the deletion of your personal information, subject to certain legal limitations. For example, we may need to retain some information for accounting or legal compliance purposes.

5.4 Opt – Out

  • As mentioned, you can opt – out of receiving marketing emails from us at any time. You also have the option to manage your cookie preferences through your browser settings, which may limit our ability to provide personalized experiences based on your browsing behavior.

6. Children’s Privacy

  • Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete that information.

7. Changes to this Privacy Policy

  • We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make significant changes, we will notify you by posting a notice on our website or sending an email to registered users, depending on the nature of the change. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.

8. Contact Us

  • If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
  • Email: hxu5183@gmail.com
  • Phone: +1 (347) 665 – 2579
  • Address: 134 – 12 Blossom Avenue 2, New York, NY, US

We will respond to your inquiries as promptly as possible and will work to resolve any issues to your satisfaction.