Shipping Policy

At jstxc.com (operated by Hong Xu), we are committed to providing a seamless and reliable shipping experience for our customers worldwide, ensuring your chosen children’s toys reach you safely and efficiently. This Shipping Policy outlines our shipping methods, delivery timelines, costs, tracking options, and other key details related to order fulfillment. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage & Costs

1.1 Worldwide Free Shipping

We offer free standard shipping on all orders to every country and region globally—with no minimum purchase requirement. This includes popular product lines such as T13 3D action figures, 4-pack friction-powered monster truck playsets, and 3D-printed dragon surprise egg toys.
  • No hidden fees: All customs duties, taxes, and import fees are prepaid and included in your order total. You will not be charged additional fees upon delivery (this applies to both domestic U.S. orders and international shipments).

2. Order Processing Time

Before your order ships, we need time to process, inspect, and prepare your items (especially 3D-printed products, which undergo quality checks to ensure durability and safety).
  • Standard processing time: 1–3 business days (Monday to Friday, excluding U.S. federal holidays).
  • Processing exceptions: During peak seasons (e.g., Christmas, Black Friday, or back-to-school periods) or for high-demand items, processing may take up to 5 business days. We will notify you via email if there is a delay in processing your order.

3. Delivery Timelines

Delivery times vary based on your destination and the shipping carrier’s efficiency. Below are estimated timelines for major regions (note: these are approximations and do not include order processing time):
Destination Region Estimated Delivery Time Shipping Carrier (Typical)
United States (Domestic) 3–7 business days USPS Priority Mail, FedEx Ground
Canada 5–10 business days USPS International, DHL
European Union (EU) 7–14 business days DHL, UPS International
Australia & New Zealand 8–15 business days Australia Post (via USPS partner)
Asia (e.g., China, Japan) 7–12 business days DHL, EMS
Rest of World 10–20 business days International carriers (varies)
  • Customs delays: For international orders, customs processing may extend delivery times by 2–5 additional days (this is beyond our control, but we provide all necessary documentation to minimize hold-ups).

4. Shipping Tracking

We provide full order tracking so you can monitor your package’s journey from our warehouse to your door:
  • Tracking confirmation: Once your order ships, we will send an email to your registered address with a unique tracking number and a link to the carrier’s tracking page.
  • Tracking updates: The carrier will update the tracking status periodically (e.g., “In Transit,” “Out for Delivery,” “Delivered”). If tracking information does not update within 3 business days of receiving the tracking number, contact us for assistance.
  • Lost tracking: If you cannot locate your package or tracking shows no movement for 7+ business days (U.S.) or 10+ business days (international), email us at hxu5183@gmail.com with your order number—we will investigate with the carrier and resolve the issue.

5. Shipping Address Requirements

To ensure smooth delivery, please follow these guidelines when providing your shipping address:
  • Accuracy: Double-check your address (including street name, apartment/unit number, city, zip code/postal code, and country) before placing your order. We are not liable for delays, lost packages, or returned items caused by incorrect or incomplete address information.
  • PO Boxes: We ship to PO Boxes via USPS (for U.S. orders) and compatible international carriers. However, some carriers may not deliver to PO Boxes—we will notify you if an alternative address is needed.
  • Military addresses (APO/FPO): We ship to APO/FPO addresses via USPS Military Mail, with an estimated delivery time of 7–14 business days.

6. Missing, Lost, or Damaged Packages

6.1 Missing Packages

If your tracking number shows “Delivered” but you have not received your package:
  1. Check with household members, neighbors, or building management (carriers may leave packages with them if you are unavailable).
  2. Wait 24–48 hours: Sometimes carriers mark packages as “Delivered” before actual drop-off.
  3. Contact us within 5 days of the “Delivered” status: We will file a claim with the carrier and arrange a reshipment or full refund if the package is confirmed lost.

6.2 Lost Packages

If tracking shows your package is “In Transit” but has not updated for the timeline outlined in Section 3 (or if the carrier confirms the package is lost):
  • We will either resend your order (if in stock) or issue a full refund—your choice. This process typically takes 3–5 business days after the carrier confirms the loss.

6.3 Damaged Packages

If your package or toys arrive damaged (e.g., broken 3D-printed joints, crushed monster truck packaging):
  1. Take clear photos of the damaged item, its packaging, and the shipping label.
  2. Contact us within 48 hours of delivery (via email or phone) with the photos and your order number.
  3. We will arrange a free return (we cover all shipping costs) and send a replacement or issue a full refund—no additional charges to you.

7. Shipping Restrictions

While we ship to most countries, there are a few exceptions due to local regulations or carrier limitations:
  • We cannot ship to countries under U.S. trade sanctions or embargoes.
  • Some regions may restrict the import of certain toys (e.g., items with small parts for children under 3). If your order is rejected by customs, we will notify you and issue a full refund (minus any non-recoverable customs fees, if applicable).

8. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need to update your address, or have concerns about delivery, please reach out to our customer service team:
  • Email: hxu5183@gmail.com
  • Phone: +1 (347) 665-2579
  • Address: 134-12 Blossom Avenue 2, New York, NY, US
We respond to shipping inquiries within 1–2 business days and will work to resolve any issues promptly.

9. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in carrier rates, customs regulations, or our service offerings. When we make material changes, we will:
  • Post the revised policy on our website with a new “Last Updated” date.
  • Notify registered users via email if the changes affect shipping costs, timelines, or coverage.
We encourage you to review this policy periodically before placing an order.